Terms and Conditions
General
This is a legally binding contract between the property owner, Hele Barton Farm Holiday Cottages and the holidaymaker. The property owner is also referred to as “we” and “us”.
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.
The properties being referred to being are located at Hele Barton, Week St.Mary, Bude, Cornwall, EX22 6XR, United Kingdom.
Bookings
A booking deposit is payable within 1 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). All bookings made through our online booking system remain provisional until the booking is confirmed, provisional bookings can be cancelled at any time without prior notice.
The balance of the rental charge, is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.
Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.
Cancellation by the Holidaymaker
Cancellation of the booking by the holidaymaker should be made in writing and addressed to:
Judith Chapman
Hele Barton Farm Holiday Cottages
Hele Barton
Week St.Mary
Bude
Cornwall
EX22 6XR
United Kingdom
In the event of a cancellation, then a cancellation charge is made depending on the number of days prior to the start date of the holiday that the cancellation notice is received according to the table below. Please note that this only applies to bookings made directly with us- if you have placed a booking through an Online Travel Agent, their own cancellation policy will apply.
| Days prior to start of holiday that notice of cancellation is received | Cancellation Charge |
| 0-13 days | 80% of total cost |
| 14-28 days | 50% of total cost |
| 29-56 days | 30% of total cost |
| 57 days + | 25% of monies paid |
We strongly recommend you take out holiday cancellation insurance.The shortening of a reservation prior to, or during, your stay will not entitle you to any refund from the property owner.
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking the property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid. Any liability resulting from cancellation of your booking by the owners for any reason, is strictly limited to the total sum paid to us by you and shall not exceed the total cost of the booking in any eventuality.
Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.
All holidaymakers must adhere to government guidelines applicable to them at time of travel.
Electric vehicles must not be charged from indoor or outdoor sockets as this poses a significant fire-risk. Commercial charging points are available in Bude.
Number of Guests
The maximum number of people entitled to stay at this property is stated on the cottage detail page and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.
Pets
Dogs are allowed in the property subject to the property owner’s agreement. All dogs must be over 6 months of age and fully house trained. The number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.
Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker’s party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.
Smoking
Smoking and Vaping are strictly prohibited in all our properties. Smoking/Vaping must not be carried out within 5m of the house and all material must be disposed of appropriately. Any evidence of smoking will incur a fine of minimum £100 to cover extra cleaning costs. The use of illegal drugs is strictly prohibited.
Arrival and Departure Time
Every effort will be made to have the property available from 16:00 on the day of arrival. The property must be vacated by 10:00 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.
Liability
Hele Barton Cottages (for itself or its employees) shall not be liable to the Visitor or third parties for any accident, damage or loss, injury expense or inconvenience, which may be suffered, incurred, arise out of or in any way connected with the rental.
No term of the Contract is enforceable under the Contracts (Rights of The Third Parties Act 1999) by a person who is not a party to the contract.
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
Children must be supervised at all times.
Cleaning
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
Breakages
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
Complaints
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately when it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.
Your Rights
Your statutory rights are not affected by anything contained within these Terms & Conditions. The Contract is subject to English Law and any disputes will be dealt with by the Courts of England and Wales only, unless you live in Scotland or Northern Ireland, in which case proceedings may be brought in the Courts of those countries.