Terms and Conditions

General

This is a legally binding contract between the property owner, Hele Barton Farm Holiday Cottages and the holidaymaker. The property owner is also referred to as “we” and “us”.

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.

The properties being referred to being are located at Hele Barton, Week St.Mary, Bude, Cornwall, EX22 6XR, United Kingdom.

Bookings

A booking deposit is payable within 1 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

The balance of the rental charge, is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.

Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.

Cancellation by the Holidaymaker

Cancellation of the booking by the holidaymaker should be made in writing and addressed to:

Messrs Chapman
Hele Barton Farm Holiday Cottages
Hele Barton
Week St.Mary
Bude
Cornwall
EX22 6XR
United Kingdom

In the event of a cancellation, then a cancellation charge is made depending on the number of days prior to the start date of the holiday that the cancellation notice is received according to the table below

Days prior to start of holiday that notice of cancellation is received Cancellation Charge
0-7 days 75% of total cost
8-28 days 50% of total cost
29-42 days 25% of total cost
43 days + 10% of monies paid

We strongly recommend you take out holiday cancellation insurance.
The shortening of a reservation prior to, or during, your stay will not entitle you to any refund from the property owner.

Cancellations due to government Public Health Measures for Covid-19

If you have to cancel your booking because UK government public health measures imposed as a result of the Covid19 pandemic mean it is unlawful to travel to or to make use of the accommodation you booked, you may choose to
1. transfer your booking to a later date free of any administration charges, subject to availability – you will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower;
2. request a voucher with a redemption value equal to the amount previously paid by you for the booking – the voucher terms and conditions will be available to you before you make your choice under this clause; or
3. obtain a refund of the amount already paid by you for the booking, less an administration charge to cover costs incurred by us.
We will require written confirmation that you are unable to travel due to Covid-19, otherwise our normal cancellation terms and conditions will apply.

Cancellation by the Property Owner

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking the property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid. Any liability resulting from cancellation of your booking by the owners for any reason, is strictly limited to the total sum paid to us by you and shall not exceed the total cost of the booking in any eventuality.

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.

The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.

All holidaymakers must adhere to government guidelines applicable to them at time of travel.

Number of Guests

The maximum number of people entitled to stay at this property is stated on the cottage detail page and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.

Pets

Pets are allowed in the property subject to the property owner’s agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.

Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker’s party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.

Smoking
Smoking and Vaping are strictly prohibited in all our properties.  Smoking/Vaping must not be carried out within 5m of the house and all material must be disposed of appropriately.  Any evidence of smoking will incur a fine of minimum £100 to cover extra cleaning costs.

Arrival and Departure Time

Every effort will be made to have the property available from 16:00 on the day of arrival. The property must be vacated by 10:00 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

Liability
Hele Barton Cottages (for itself or its employees) shall not be liable to the Visitor or third parties for any accident, damage or loss, injury expense or inconvenience, which may be suffered, incurred, arise out of or in any way connected with the rental.

No term of the Contract is enforceable under the Contracts (Rights of The Third Parties Act 1999) by a person who is not a party to the contract.

The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker.

Children must be supervised at all times.

Cleaning

We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Breakages

The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

Complaints

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

Your Rights
Your statutory rights are not affected by anything contained within these Terms & Conditions. The Contract is subject to English Law and any disputes will be dealt with by the Courts of England and Wales only, unless you live in Scotland or Northern Ireland, in which case proceedings may be brought in the Courts of those countries.

Our Cottages